Open Position: Loan Servicing Specialist (Bilingual: Spanish)
Reports to: Senior Servicing Manager
Supervises: None
Job Type: Full-time, Non-Exempt, Remote
Time Zones: Central or Mountain time zone
Location: Remote
Pay Range: $26.00 to $32.00/hour
Must be bilingual in Spanish, both written and spoken
About Us
At Tandem Servicing, we don’t just service loans—we build relationships. We’re a fast-growing business purpose loan servicer focused on renovation and construction lending. Our days move fast, our standards are high, and our team shows up ready to make a difference. If you love helping customers, enjoy solving problems, and aren’t afraid to pick up the phone—even when the conversation is tough—we’d love to meet you.
About You
You’re someone who genuinely enjoys talking with customers and helping them find real solutions. You communicate clearly and confidently—both on the phone and in writing—and you stay calm, professional, and steady even when conversations get tough. You’re not afraid to make collection calls or hold borrowers accountable when needed, because you understand that strong servicing requires both clarity and consistency. You take pride in being organized, accurate, and dependable, and you thrive in a fast-paced, team-driven environment. Most importantly, you understand that exceptional servicing is about balancing empathy with accountability.
About the Job
This role is about overseeing an assigned portfolio of loans from onboarding to payoff and being the main point of contact for your borrowers. You’ll need to be comfortable working with borrowers, loan officers, and investors on a regular basis to ensure project success. You’ll collaborate with other servicing team members and internal departments with a focus on high-quality servicing, strong and effective communication, and relationship building and maintenance. You will work very closely with your supervisor and team to ensure we’re always compliant, providing the best customer service, and following best business practices.
Roles and Responsibilities
As a Loan Servicing Specialist, you’ll be at the heart of the borrower’s experience. You’ll handle day-to-day loan administration while delivering exceptional customer service every single time.
Key Responsibilities:
Customer Experience & Communication
Answer inbound calls and emails from borrowers regarding payments, portal access, taxes, insurance, verification of wire instructions, and other general servicing questions.
Respond promptly and professionally to borrower inquiries.
Make outbound calls—including collection calls to past-due borrowers—with confidence and clarity.
Process borrower correspondence via email and route requests appropriately.
Follow through with borrowers to ensure timely resolution and clearly communicate the final outcome.
From time to time, you may support other borrower communications and follow-ups related to construction draws and extensions.
Perform other related duties as assigned by management.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, speak and understand English with exceptional fluency.
Skills and Attributes
Bilingual in Spanish – Must be fluent in Spanish, both written and spoken.
High school diploma or equivalent required; associate or bachelor’s degree preferred.
2+ years of experience in mortgage servicing and customer service.
Confidence making collection calls and navigating challenging conversations.
Must be able to work independently and handle multiple priorities under deadline pressure.
Strong listening and problem-solving skills.
Excellent attention to detail and high degree of accuracy.
Promotes teamwork within the department.
Excellent grammatical, oral communication, writing, spelling, and proofreading skills, with the ability to express yourself clearly and effectively.
Strong working knowledge of Microsoft Office and loan servicing systems.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, speak and understand English with exceptional fluency.
Remote Work Expectations
Tandem Servicing offers a remote work environment for some positions, which means employees perform their duties remotely and will be expected to check email, phone, and text messages throughout the day and respond in a timely fashion consistent with a normal company workday. Tandem Servicing’s expectations for remote work performance boils down to our mission statement: Real and Lasting Mutual Success.
To apply, please send your resume and cover letter to careers@raincitycapital.com
Posted 02/26/2026