Frequently Asked Questions

No - Rain City handles document recording. A pass-through recording fee appears in deferred charges and is collected at payoff.

Extensions are available on a case-by-case basis for loans with good payment history. Contact the servicing team as your maturity date approaches to determine eligibility.

Email [email protected] with your name, property address or loan number, and desired payoff timeline. Third-party requests require authorization documentation.

Yes. Submit proof of insurance covering the full note amount from the funding date to [email protected].

Yes. Our insurance provider works with properties that may not qualify under standard underwriting guidelines. Contact us if you need assistance.

Tandem Servicing processes all payments. Sign up for their Online Services to pay online, or mail checks to Tandem Servicing, 12131 113th Ave NE, Suite 201, Kirkland, WA 98034. Include your loan number or property address with all payments.

Yes - Tandem Servicing’s Online Services enables online payments, eStatements signup, and more.

Yes - both principal paydowns and early full payoffs carry no penalties.

Email [email protected] to arrange inspections verifying requested draw amounts. Borrowers on the portal can also submit draw requests from the Draws & Budgets page.

Funding occurs as projects progress. A detailed budget is prepared before work begins. Draws are verified by third-party inspectors. Each draw costs $200 for inspection plus $25 for wire transfers. Interest accrues only on amounts drawn.