Open Position: Loan Processing Manager
Reports to: VP Mortgage Operations
Supervisory duties: Loan Processing Team
Job Type: Full-time, Exempt, Hybrid or Remote
Location: Central, Mountain, or Pacific time zones
Pay range: $100,000 - $115,000
About Us
We’re Rain City Capital–a rapidly growing private money lender. For over a decade, our team of industry experts has put the interest of our borrowers first and partnered closely with each client to ensure success. No two workdays are the same, so our team is comprised of individuals who aren’t afraid to roll up their sleeves and take care of business. Our office is energetic, fun, and committed to leading the industry by putting the relationship before the transaction.
About You
You’re experienced in loan processing with a proven track record of creative problem-solving, excellent multi-tasking and prioritization, and a focus on customer relationships. You’re driven, tech-savvy, easily adaptable to industry changes, and are comfortable with ambiguity in a fast-growing workplace. You have strong leadership experience, know how to foster a positive team atmosphere, and won’t hesitate to roll up your sleeves and work alongside the team when necessary.
About the Job
The Loan Processing Manager role is responsible for supervising daily operations, managing team performance, and ensuring loan files are processed accurately, efficiently, and in accordance with policies and procedures. In addition to leadership, this is a producing role that will personally process more complex files or take on files when loan volume rises. Here are some of the things you’ll be doing day-to-day in this role:
Roles and Responsibilities
Directly supervise the loan processing team by assigning loans, balancing workload across the team, and managing team KPIs/SLAs.
Serve as subject matter expert on loan processing and procedure, including requirements for different product types, markets, partners, and systems.
Ensure all loan files are processed in accordance with underwriting guidelines, note buyer requirements, established policies and procedures, and SLAs.
Perform quality control reviews of all critical loan processing stages including initial file creation, transaction coordination, and pre-underwriting.
Identify and evaluate recurring obstacles and issues, propose solutions, and implement process changes to increase efficiency, mitigate risk, and streamline decision-making.
Manage relationships with external partner teams (title, escrow, counties, insurance, etc.)
Facilitate daily pipeline meeting with funding, processing, underwriting, and sales teams.
Create, maintain, and generate periodic reports as needed.
Create and maintain online documented policies and procedures and ensure ongoing team training for all processing functions.
Interview, hire, and train new loan processors.
Complete performance reviews, coach, and motivate team members to exceed team goals.
Understand and champion the use of our CRM (and other core systems) for loan processing and related roles.
In conjunction with the VP Mortgage Operations, design and implement file flow improvements to increase efficiency and enhance loan officer, borrower, and team experience.
Partner with the Capital Market’s loan sale team to identify note buyer exception trends, identify the root cause, implement process improvement, and ensure a process is in place to clear exceptions quickly for loan sales.
Maintain a positive work environment by developing and maintaining relationships with team members, loan officers, funders, underwriters, and other partners to ensure a smooth loan process.
Process more complex or high-profile loan files.
Skills and Attributes
Minimum 3 years loan processing experience (preferred).
Minimum 2 years experience in a leadership role.
Experience and knowledge of business purpose loans a plus.
Deep knowledge of loan documentation.
Commitment to building relationships with customers, vendors, team members and other partners.
Excellent problem-solving skills involving good judgment and risk assessment.
Possess great attention to detail and high degree of accuracy.
Must be a dependable self-starter.
Ability to manage multiple priorities and meet deadlines in a fast-paced setting.
Excellent organizational, communication, and interpersonal skills.
Strong knowledge of MS Windows, MS Teams, PC spreadsheets and PC word processing.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, speak and understand English with exceptional fluency.
Performance Expectations
Rain City Capital offers a hybrid work environment, which means employees perform their duties remotely or in person and will be expected to check email, phone, and text messages throughout the day and respond in a timely fashion consistent with a normal company workday. Rain City’s expectations for hybrid work performance boils down to our mission statement: Real and Lasting Mutual Success.
To apply, please send your resume and cover letter to careers@raincitycapital.com
Posted 06/04/2025